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Return Policy


If you purchased an Ninety7 product directly from and are not completely satisfied with our product, you may return it within thirty (30) days of the shipping date.

To initiate a return, please request a return authorization (RA) number from Ninety7 Customer Service ( Ninety7 will reimburse you for the purchase price of the returned products no later than thirty (30) days from the date of the receipt of the returned products. (Please note: Ninety7 cannot reimburse for original shipping paid orreturn shipping charges)

Refunds will only be issued for items returned (i) in their original condition and (ii) including all original packaging and accessories. Ninety7 is not responsible for return items which become lost in transit..

If you purchased your Ninety7 product from a retailer or received it as a gift, the item must be returned to the original place of purchase. Please contact the retailer directly for their return policy information.


Orders that ship in accordance with Ninety7’s shipping policy may be cancelled before delivery of the order is confirmed. If necessary, these orders will be provided a return shipping label to mail back to Ninety7. All refunds will be processed less a $10.00 restocking and refurbishment fee once the product returns to Ninety7.


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